1. Healthwatch North Somerset Complaints Policy

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    Healthwatch North Somerset have a standard complaints procedure that you can follow if you wish to raise any concern or complaint about us. The policy details who to contact and outlines how you can expect us investigate your complaint.

  2. New review says BAME groups at higher risk of dying from Covid-19

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    A new review has shown the risk of dying from Covid-19 is higher among Black and Asian Minority Ethnic Groups compared to white groups. Healthwatch awaits recommendations from these findings which will really benefit BAME staff and patients.

  3. See how we use your views to improve health and care services near you

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    Read our latest Annual Report for 2019/2020 - we expanded our geographical area and our staff team to make a difference to local health and care services. We take you through our highlights and achievements.

  4. Our latest Enter and View for Graham Road Surgery

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    We visited Graham Road surgery, Weston, earlier this year to observe the practice in action and talk to patients about their experiences of seeing a GP and further care or treatment. Read what we found and our recommendations for improvements.

  5. Latest Enter and View report: Horizon Health Centre

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    We visited Horizon Health Centre, Weston, earlier this year to observe the practice on a working day and gather feedback from patients. We heard about difficulties getting appointments and have made recommendations to help patients.

  6. First Do No Harm

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    First Do No Harm is a report published last week of the Independent Medicines and Medical Devices Safety Review. Read more to learn more about the report, why it was commissioned and its findings.

  7. Shielding stories - an insight into how vulnerable people coped in North Somerset

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    Older and more vulnerable people have told Healthwatch how they coped with coronavirus with many admitting their mental health had suffered and they often felt lonely.

  8. Dentistry during Covid-19

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    Healthwatch Bristol, Healthwatch North Somerset and Healthwatch South Gloucestershire have been gathering feedback about dental practice and treatment throughout the Coronavirus pandemic.

  9. Minutes and recording of our first virtual AGM held in October 2020

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    Here are the minutes of our first virtual AGM when we welcomed over 40 people to hear about our work and achievements over the last year. There is also a recording of the Zoom meeting held in October.

  10. Report: time to think differently about adult social care

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    What matters to you if and when you need help from social care services? Local people who don't currently receive any support told us about what's important to them, both now and when they need assistance in the future.

  11. North Somerset Prioritisation Panel January 2024 - minutes

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    Read the minutes of our November 29 2023 Prioritisation Panel, where we come together with our volunteers to discuss the health and social care issues you've raised and what we can do to bring about change.

  12. Healthwatch BNSSG's complaints policy

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    Anyone who is dissatisfied with any aspect of the service received by Healthwatch Bristol, North Somerset and South Gloucestershire (BNSSG) can make a complaint.

  13. How will we make a difference in 2024-25?

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    Our workplan sets out the areas of health and social care we will be looking at over the coming financial year. It also outlines the research we plan to carry out in order to help improve local services.

  14. Report: Investigating local health inequalities using the Core20PLUS5 approach

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    102 people in Knowle West, Hartcliffe and Weston-super-Mare spoke to us about their experiences of health and social care. They shared the barriers and failures that prevented them from accessing local services, and what improvements are needed.