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Personalisation is relatively new, is not fully understood and is of interest to the public. It is a social care approach in which every person who receives support, whether provided by statutory services or self-funded, has choice and control. -
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We collect information from the public about their experiences of local health and social care services. This information is shared with health and social care service providers, local commissioners and all other relevant bodies. -
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Mental health is high on the agenda of both Healthwatch North Somerset and Healthwatch England. The picture locally is not a pretty one, and as an organisation, Healthwatch North Somerset has received details of a number of issues from the public. -
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Access to, & the services provided by GP practices in North Somerset are important issues for the public. As a primary care service, GP practices are the health service that the majority of the population access on an ongoing basis. -
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We are pleased to announce that our annual report for the year 2013 / 2014 is now published -
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To contribute to the special enquiry, Healthwatch North Somerset chose to seek the views of service users at a local drop in centre for the homeless and vulnerably housed. -
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With the internet rapidly becoming an essential resource in most households, websites are of growing importance to our everyday lives. -
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The hospital discharge process has become a topic that requires attention in North Somerset, and across the country. -
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Weston General Hospital is due to be inspected by the CQC between January and March 2015. -
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The inspections – which are carried out by a mixture of inspectors, clinicians, and experts by experience – will assess whether the service overall is: safe, effective, caring, responsive to people’s needs and well-led. -
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Our Annual General Meeting was held on Wednesday 1st October 2014 at Nailsea Methodist Church -
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Healthwatch North Somerset assisted in leading a workshop at the Dementia Challenge Conference at the Winter Gardens on 3rd November 2014 entitled Valuing Your Voice – Improving Local Services. -
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Our Board meet during the year and the minutes of these meetings are made available for everyone to read. We hope that this helps you stay up to date about our plans and how we are spending our time helping the community. -
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Tell us about your care – Care Quality Commission announces new partnership with The Silver Line -
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The Care Quality Commission (CQC) is today marking the launch of a new partnership with The Silver Line helpline to help reach out to even more elderly people who are cared for in their homes and in residential care. -
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NHS England have published an independent report into the future care of people with learning disabilities. -
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In the Care Quality Commissioning’s intelligent monitoring work, they use readily available national data sets for NHS GP practices relating to important areas of care. -
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The Care Act 2014 is a law bringing all previous bits of legislation related to social care together in one place, and to modernise or update the law where necessary. -
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Those who witness poor care being denied right to complain by NHS -
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Following their recent board meeting, the NHS Trust Development Authority (NHS TDA) has approved the next stage of Weston Area Health NHS Trust’s acquisition. -
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21% of patients in England can now access their medical record online -
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Health and adult social care must embrace complaints to help improve the services.
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We enjoyed being out and about and speaking to so many people in Clevedon today -
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Now the number of patients being seen and treated in under four hours at Bristol Royal Infirmary’s A&E has fallen to 83 per cent. The hospital’s previous average was around 92 to 93 per cent.
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Weston General Hospital is suffering under the effects of Norovirus, and two wards remain shut because an outbreak was discovered last week. -
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Our Board meet during the year and the minutes of these meetings are made available for everyone to read. We hope that this helps you stay up to date about our plans and how we are spending our time helping the community. -
Report -
On 19th January we sent a team of trained volunteers and staff to carry out an enter and view at Earlfield Lodge. We spoke to staff, residents and families to gather as much information as possible, -
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On 26th January 2016 we sent a team of authorised volunteers and staff to carry out an enter and view at Manor Park. -
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This month our partner organisation, Addaction are starting a new venture with Avon and Wiltshire Mental Health Partnership and Positive Step to assist those service users with dual diagnosis issues. -
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This new website enables people to find local, national social care sources and independent advice agencies in their local area. -
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On 28th January a team of authorised volunteers and staff represented Healthwatch North Somerset by conducting an enter and view at Haven Lodge, where they spoke to both staff and residents to get as much information about the service as possible -
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North Somerset Council is proud to announce the return of the leading men’s weight loss organisation MAN v FAT to help the area’s men beat fat and get healthy, following a successful pilot last year. -
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Healthwatch North Somerset collects information from the public about their experiences of local health and social care services. This information is shared with service providers, local commissioners and all other relevant bodies. -
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Time to Talk Day, on 4th February, is a national event organised by the mental health charity Time to Change. This is a campaign to end the stigma and discrimination people with mental health problems face in England. -
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The vice chair of the Mental Health Taskforce, Jacqui Dyer, explains why the Five Year Mental Health Plan report is so vital: -
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Smokers in North Somerset are being urged to take the first step in giving up cigarettes for good on No Smoking Day which takes place on Wednesday 9 March. -
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A new Avon and Wiltshire Partnership trust initiative called Emotional Intensity Disorder Awareness month will be launched this month. -
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The Care Quality Commission will be carrying out inspections in the following aspects of health and social care between April and June 2016. -
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HS England South’s Regional Medical Director explains the importance of its new Leading Together programme:
The NHS is constantly working to deliver health services which are safe, effective and provide a good experience of care. -
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Healthwatch North Somerset Prioritisation Panel has vacancies for new volunteers -
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North Somerset’s Samaritans group has teamed up with a brewery in Wrington to create a poster campaign aimed at tackling mental health issues among men. -
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Three million patients have begun to access new apps, safety devices, online networks, and a host of other new technologies and services during the first nine months of a pioneering NHS programme. -
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On 26th April 2016 we carried out an enter and view on Rosamar Care Home with the aim of collecting as much information from staff, residents and volunteers as well as our own observations of the building and their procedures -
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Would you like to support your Local GP Practice? -
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Update from North Somerset Community Partnership:
You’ll be pleased to hear that in recent weeks things have been progressing. Staff have been helping to prepare the hospital for this essential and mandatory work to begin so we can reopen our doors -
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Healthwatch North Somerset’s statutory duty and function, which is laid out in The Health and Social Care Act 2012, is to provide a voice for people who use health and adult social care services. -
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Unpaid carers in North Somerset can now access a FREE online service which makes it really easy for friends and family to form a virtual support circle and work together to help a loved one. -
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NHS England announced it will recommission the Community Pharmacy Seasonal Influenza Vaccination programme in 2016, after nearly a quarter of a million more people benefited from vaccinations in a community pharmacy setting during the previous year -
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Avon and Wiltshire Partnership (AWP) were anonymously nominated for ‘Excellence in Diversity Awards’ earlier this year, and then later shortlisted for the ‘Diverse Company – Public Sector’ category. -
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A new joint venture will ensure the voice of black and other minority ethnic (BME) communities in North Somerset continues to be heard.