Healthwatch guides to help you get online advice and support

Use our new Healthwatch guides to help you get to grips with using health websites and apps. From Patient Access and NHS App to using Zoom, you can download and print our step-by-step guides.
Example of a Zoom screen during video call

We've put together a series of guides to help people sign-up to and use apps and other online resources. The guides are broken down into simple steps to help first time users.

You can register for Patient Access, the NHS app or askmyGP to connect to your GP surgery, and learn how to use video calling apps such as Zoom to stay connected with family and friends. 

Click on the pink box below to open each guide. You can download and print them for easy reference.

How to guides

The following downloads are PDFs. If you need them in any other format please email: or call us on 01275 851 400.

How to use the NHS App
How to make a video call using Zoom
How to use askmyGP
How to use Patient Access
How to use AccuRx to have a video consultation with your doctor

Still stuck? Speak to someone who can help.

Ability Net is a UK-wide charity which can provide remote support for people who need help using websites and apps.

You can phone their helpline on: 0800 048 7642

Or email them at:


Help from your local library.

You can ask at your local North Somerset library for help with digital skills.

Contact your local library to find out more:

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