Who we are and what we do
We are the independent champion for people who use health and social care services. We’re here to make sure that those running services, put people at the heart of care.
Our sole purpose is to understand the needs, experiences and concerns of people who use health and social care services and to speak out on their behalf.
We focus on ensuring that people’s worries and concerns about current services are addressed.
We work to get services right for the future.
How we work
We are here to listen to what you like about services and what you think could be improved. No matter how big or small the issue, we want to hear about it.
You can share your views and experiences by:
- Filling in our simple, online feedback form
- Calling us at: 07857 036292
- Emailing: contact@healthwatchnorthsomerset.co.uk
Your feedback will be anonymous and make up part of the evidence we use to help health and social care service providers improve how they run services locally and nationally.
Where possible, we will also let you know when changes are planned to services in our community and help you have a say. We will encourage those in charge of local care to involve you when changes are being planned.
We are also here to help you find local health and social care services.
Our volunteers play a vital role in our work. Find out about volunteering with us.
Our values
Healthwatch North Somerset adheres to the Nolan Principles, also known as the Seven Principles of Public Life. This means that we carry out our work with selflessness, integrity, objectivity, accountability, openness, honesty, and leadership.
On top of this, we have our own values. In everything we do, we are transparent, non-judgemental, and independent. We are dedicated to co-production (where people work alongside and in collaboration with organisations such as the NHS to improve services), and strive for continual improvement.
Our approach
People's views come first - especially those who find it hardest to be heard.
We champion what matters to you and work with others to find ideas that work. We are independent and committed to making the biggest difference to you.
We are also committed to transparency with our decision-making. Read our policy here.
Everyone who presents Healthwatch Bristol, North Somerset and South Gloucestershire is expected to behave professionally and in support of our values. You can read our full code of conduct here.
You can also download our terms of reference for our Finance and Resources Committee here.
