Outline of a man surrounded by arrows
Healthwatch BNSSG's decision making policy (Bristol, North Somerset, and South Gloucestershire)
Healthwatch Bristol, North Somerset, and South Gloucestershire (BNSSG) are committed to putting people first. Our 'Decision making: policy and procedures for all staff, board and volunteers' sets how we do this.
11 May 2021
Report
A girl sitting at a laptop. Text on the laptop screen reads: 'mental health'
Report: Experiences of using Community Mental Health during the pandemic
Our latest report examines the impact of the COVID-19 pandemic on community mental health services in North Somerset and makes recommendations for change to improve access to services.
13 April 2021
Report
Healthwatch BNSSG AGM
Minutes and recording of our first virtual AGM held in October 2020
Here are the minutes of our first virtual AGM when we welcomed over 40 people to hear about our work and achievements over the last year. There is also a recording of the Zoom meeting held in October.
2 December 2020
Report
View of a dentist's lamp
Dentistry during Covid-19
Healthwatch Bristol, Healthwatch North Somerset and Healthwatch South Gloucestershire have been gathering feedback about dental practice and treatment throughout the Coronavirus pandemic.
6 October 2020
Report
shielding stories
Shielding stories - an insight into how vulnerable people coped in North Somerset
Older and more vulnerable people have told Healthwatch how they coped with coronavirus with many admitting their mental health had suffered and they often felt lonely.
21 July 2020
Report
Two Women talking
First Do No Harm
First Do No Harm is a report published last week of the Independent Medicines and Medical Devices Safety Review. Read more to learn more about the report, why it was commissioned and its findings.
21 July 2020
Report
EV horizon
Latest Enter and View report: Horizon Health Centre
We visited Horizon Health Centre, Weston, earlier this year to observe the practice on a working day and gather feedback from patients. We heard about difficulties getting appointments and have made recommendations to help patients.
15 July 2020
Report
Enter and view
Our latest Enter and View for Graham Road Surgery
We visited Graham Road surgery, Weston, earlier this year to observe the practice in action and talk to patients about their experiences of seeing a GP and further care or treatment. Read what we found and our recommendations for improvements.
14 July 2020
Report
HW annual report
See how we use your views to improve health and care services near you
Read our latest Annual Report for 2019/2020 - we expanded our geographical area and our staff team to make a difference to local health and care services. We take you through our highlights and achievements.
7 July 2020
Report
BAME report
New review says BAME groups at higher risk of dying from Covid-19
A new review has shown the risk of dying from Covid-19 is higher among Black and Asian Minority Ethnic Groups compared to white groups. Healthwatch awaits recommendations from these findings which will really benefit BAME staff and patients.
4 June 2020
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Pink apostrophe
Healthwatch North Somerset Complaints Policy
Healthwatch North Somerset have a standard complaints procedure that you can follow if you wish to raise any concern or complaint about us. The policy details who to contact and outlines how you can expect us investigate your complaint.
28 April 2020
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Receptionist helping a man to fill out a form
Weston Hospital CQC report
Weston Hospital CQC report was released on December 17th 2019.
18 December 2019
Report