Call Healthwatch to get support from NHS Responders

If you are at home self-isolating and need a support lifeline you can now call our team to find the right type of help from the new army of NHS Responders.
Woman on the telephone

Who are the NHS responders?

The NHS responders are here to make sure the vulnerable who need to be ‘shielded’ can get shopping or medicine delivered, find transport to appointments or ensure anyone feeling alone can have a friendly chat.

Healthwatch can now refer those in need of extra help

We are now able to refer people to the NHS Responder volunteer crisis support network. We will discuss your needs with you and make sure you are linked up to friendly, reliable and safe support. Call us on 01275 851400 or 07857036292.

What checks have been done on the volunteers?

All NHS responders have been identity checked and only DBS checked volunteers will be sent to the very vulnerable who need more contact, such as taking people to health appointments. These volunteers will also be required to wear face masks to minimise risks.

How do I pay the volunteers?

The NHS Responder will discuss the safest payment options in cases of shopping or prescription deliveries but will always show their ID and minimise contact by putting items in a box or bag. They will NEVER need to enter homes.

If you have received a letter from the Government advising you to Shield for 12 weeks you are able to 'self refer' and contact the NHS responders scheme directly yourself. 

0808 196 3646

If you have any problems then please get in touch with us and we will be able to help. 

If you are having to self-isolate due to being at risk or with symptoms, but have NOT received the Government letter you will not be able to call the scheme directly. Please contact us and we will discuss your needs with you and make the referral on your behalf to be assigned a NHS responder. 

What help can the scheme offer?

Community Response Volunteer

Collecting shopping, medication or other essential supplies for someone who is self-isolating/vulnerable and taking it to their home.


Patient Transport Volunteer

Providing transport to patients who are medically fit for discharge, as well as taking patients to their essential appointments.


NHS Transport Volunteer

This role involves transporting equipment, supplies and/or medication between NHS services and sites and helping pharmacies with medication delivery.


Check in and Chat Volunteer

Chatting to individuals who are at risk of loneliness due to weeks of self-isolation.It is very good news that Healthwatch, a statutory service which gathers feedback from patients about health and social care, has an important part to play in crisis support during Covid-19. There are many volunteers in our area signed up and ready to help and we are keen to find the most vulnerable in our community who will benefit.

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