100% of visitors seeking urgent support were 'very satisfied' with their experience at Safe Haven

Safe Haven, a place for people in acute emotional distress, switched to providing remote support to people in distress during the COVID-19 pandemic. In March 2021, it opened its doors and was able to provide face-to-face support for those in need.
The outside of the Safe Haven shop front. Text on the sign reads: North Somerset Wellbeing and Second Step

The Safe Haven Crisis Centre provides a safe space for people in acute emotional distress and is based in Weston-super-Mare’s town centre.

The Safe Haven first opened in March 2020, but due to the pandemic, was only able to offer remote support. In March 2021, the centre was finally able to open its doors, and now provides support to up to 12 people every evening. The centre is also continuing to offer remote support.

Between March and May 2021, the Safe Haven offered 413 telephone and Zoom contacts, and 93 face-to-face contacts. 

110 people were supported, and 100% of those said they were 'very satisfied with their experience' and would 'recommend the service to family and friends'.

To find out more about the Safe Haven, watch the video below.

One of Healthwatch North Somerset's volunteers, Manny Lopez, was involved in the development of the Safe Haven.

“I visited another similar project in Swindon and it was very bright and uplifting. We thought it was important to think about colour schemes as well as language used so it is a place that feels comfortable and inviting not just a medical setting. The Safe Haven has been very much a co-produced project.”
— Manny Lopez

The Safe Haven is open seven days a week, between 6pm and midnight. The centre is open to people over 16 who live in North Somerset and South Gloucestershire. To discuss the service or make a professional or self-referral you can contact refer.safehaven@nhs.net or call 01934 313480.

You can download the latest Safe Haven statistics below.


Safe Haven statistics, March - May 2021

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