In August 2014, Healthwatch North Somerset carried out a review of the websites of GP Practices across the area.
This research took into consideration important features which make a website accessible and user-friendly. Nowadays, instead of picking up the phone, many patients will seek to clarify any queries they have by searching online. It is, therefore, important for GP Practices to keep their websites up-to-date with relevant information in order for patients to access them with ease.
The website of a GP Practice may also be considered as an online representation of that particular surgery, and so is expected to be as efficient and reliable as the service they strive to provide.
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