Enter and View at Jhoots Pharmacy, Portishead
Our staff and volunteer team visited Jhoots Pharmacy, located in Waitrose in Portishead. We observed people's experiences, heard from patients, and spoke to staff about their experiences of working at the pharmacy.
Jhoots is a community pharmacy chain with pharmacies nationwide.
Enter and View visits are a way that we can gather information about local health and social care services.
On the day we visited this Jhoots Pharmacy, we spoke to 23 people. Based on what we heard and saw, we've made some recommendations. These recommendations which have been shared with Jhoots.
You can download our full report below.
Downloads
Report: Enter and View at Jhoots Pharmacy, Portishead
Key findings
- 2 individuals said they no longer use this pharmacy. One cited the length of the queues and waiting times as the reason for leaving. The other person said that the new pharmacy that now use is more organised and provides notification when a prescription is ready.
- Most people said they use the pharmacy to obtain prescription medication. Other reasons for using the pharmacy include seeking advice, vaccination, and for over-the-counter medication.
- 50% of individuals asked said there were generally no issues with prescriptions being available and ready.
- Most individuals said that the queues differ depending on the time and day you visit. The times waiting in the queue varied from no wait to 30 mins.
- The majority of individuals said the staff were very helpful and professional.
- Six individuals felt their conversations were not private in the space provided.
Recommendations to the pharmacy
- Provide all chairs with arms to allow people to rise easily.
- Ensure that service users’ details cannot be seen or heard by other customers in line with data protection regulations.
- Identify peak times of business and ensure sufficient staff are available to meet demand.
- Encourage all service users to use text notifications for prescription readiness.
- Clearly display the availability of the private consultation room.
- Display clear contact details for management enquiries and complaints.
- Consider additional opening hours to meet customer demand.
- Provide clear information regarding processes, charges, opening hours and complaints in additional accessible formats.
Do you use a Jhoots Pharmacy? Tell us about your experience by clicking the pink 'Talk to us' button below and completing our online feedback form.
