Patient experiences of Weston General Hospital Accident and Emergency department
The key reasons why people accessed Weston A&E were:
- acute injuries and trauma
- cardiovascular and respiratory emergencies
- severe pain and infections
- specialist care and complications
Findings
- 82.5% of people were very satisfied or satisfied at their overall level of care.
- 71.4% were seen within 1-2 hours, while only 9.5% experienced the longest wait times of 5 hours or more.
- 91.8% people said that a nurse or clinician introduced themselves to them when they were seen at A&E.
- 83% said that they felt involved in decisions about their care.
Patient concerns about Weston A&E included clinical errors, poor communication, and long wait times in some cases causing distress, anxiety, and worsened physical health, leaving some patients feeling ignored.
Based on this feedback, we have made a number of recommendations to Weston General Hospital.
Download our full report below.
Downloads
Sarah Abdulgani, Deputy Director of Nursing at Weston Hospital, said:
"Thank you for sharing the recent patient feedback gathered by Healthwatch North Somerset, regarding Weston Hospital’s Emergency Department. We really value this feedback, and we are committed to acting on the recommendations raised to improve patient experience within our Emergency Department.
"We would like to outline the actions that are currently being implemented, alongside further planned actions in response to the feedback received."
Read the full response by downloading our report.
