New crisis support phone service now live

Advice and Information - 6 May 2020

If you or your loved one feels unsafe, at risk or unable to cope, a new crisis support phone service is now operating in North Somerset.
safe haven

The Safe Haven Centre was due to open this week in Weston’s town centre to provide a safe space for people in acute emotional distress. However it is now running the new crisis phone line, while social distancing rules are in place, to give people support until the new centre can open its doors.

We are working to boost local mental health services

Healthwatch volunteers have been part of key discussions to set up the new centre, designed to help fill the current gap in mental health provision so people suffering a crisis do not end up at A&E or, as has happened in some cases, arrested by police.

Crisis phone support until face-to-face sessions start up again

The centre, which is run by mental health charity Second Step and was commissioned by the local commisioning group BNSSG, will open for face-to-face appointments in the next few months when lockdown rules are relaxed. It is the first of its kind for North Somerset.

The telephone service, which will operate from 4pm-10pm, seven days a week, will be run by skilled and experienced staff who will contact up to 14 people every evening who are under the care of AWP. People can be referred to the service by ringing the current AWP crisis support line - 0300 303 1320.

You might also be interested in

Three people sitting on a row of armchairs. Two people are looking at their mobile phones and the third is reading a leaflet.

Share your feedback: inpatient mental health wards

Do you have a loved one currently staying on a mental health ward? We're visiting a number of inpatient wards to speak to patients. We'd also like to hear from family, friends, and carers.
News
An older woman sitting in an arm chair and smiling. In front of her is a walking frame.

Report: time to think differently about adult social care

What matters to you if and when you need help from social care services? Local people who don't currently receive any support told us about what's important to them, both now and when they need assistance in the future.
Report
A diverse range of young adults sitting around a small table and having a group discussion.

Share your views on a new draft mental health strategy

Helping more people to manage their mental health through self-care is one of the key priorities set out in the draft mental health strategy prepared by health and care partners in Bristol, North Somerset and South Gloucestershire. People from across the region are being invited to have their say on a new Mental Health Strategy.
News