Enter and View: Clevedon Medical Centre
Our staff and volunteers visited Clevedon Medical Centre on 11th March 2026.
Enter and View visits are a way that we can gather information about services and collect views of service users, their carers, staff and relatives.
Following our visit, we have made some recommendations to the service provider based on the feedback we have received and what we observed.
Key findings
We spoke to both patients and staff during our visit.
- The three patients we spoke to all had a positive experience with Clevedon Medical Centre, but had no informative insights into the practice being trauma-informed.
- There had been a training day in October 2025 that focused on trauma, which many of the clinical staff attended - but only one reception staff member attended the training.
- There is no trauma-informed policy within the practice.
- Staff explained they have identified/known safeguarding patients and families where a joined-up approach is taken with external parties. They also spoke about how continuity of care helps patients not have to retell their trauma story.
- Patient notes can be flagged to identify those who have experienced trauma and may need additional support for certain procedures e.g. smear tests.
- There is no formal process for staff regarding support the support that may be available to them when they have been exposed to traumatic stories. However, it is clear staff are very supportive of each other.
- Further training and resources such as toolkits on trauma-informed care would be welcomed by staff.
Download our full report below.
Downloads
Enter and View: Clevedon Medical Centre
Recommendations
Clevedon Medical Centre is very organised, calm and patient-centred with an informal trauma-informed approach. The staff are clearly very supportive of each other.
- We appreciate clinical staff have had trauma-informed training, however we would recommend training for all staff, and especially reception staff as they are the first people patients see and interact with.
- There is an NHS trauma-informed toolkit available. We would suggest this is made available and promoted as a resource for all staff.
- To help with onboarding and new staff, it may be helpful if a written process/protocol of what to do when trauma has been disclosed is developed. This could also be displayed on staff notice boards.
- Information about what patients can ask for would be useful, especially around asking for a private conversation with reception staff. This could be a poster or newsletter article.
