News and reports

Last year, more than 1000 people shared their experiences of health and social care services with us. Our annual report highlights all the ways we've used your feedback to improve care, plus our plans for the year ahead.

67% of people we heard from said they were satisfied with the service they received from Pharmacy First. 60% said that they would definitely recommend it to family and friends.

Our staff and volunteer team visited Jhoots Pharmacy, located in Waitrose in Portishead. We observed people's experiences, heard from patients, and spoke to staff about their experiences of working at the pharmacy.

How the lack of NHS dental care impacts on confidence, nutrition and mental health.

Our Local Advisory Group includes Healthwatch volunteers and a range of individuals and organisations that have an interest in helping shape and get the best from health and social care services.

This Code of Conduct sets out the expectations Healthwatch North Somerset has of all those who work or carry out activities for it, in a voluntary or paid capacity, including trustees, employees, students and volunteers.

'Antenatal' is the time when you're pregnant, before a baby is born. The NHS provides free antenatal classes. Parents across Bristol, North Somerset and South Gloucestershire shared their experiences of antenatal care with the local Maternity and Neonatal Voices Partnership.

The current average waiting time in England for knee or hip replacements is 128 days. 59% of treatments are delivered within this time, but many patients are waiting longer. People on these waiting lists shared their experiences with us.

We visited six inpatient wards managed by Avon and Wiltshire Mental Health Partnership across the local area. Patients and staff told us what's working well, and where improvements are needed.

Our local Maternity and Neonatal Voices Partnership (MNVP) listens to the experiences of women and families across Bristol, North Somerset and South Gloucestershire. It brings together service users, staff and other stakeholders to plan, review and improve maternity and neonatal care.

North Bristol NHS Trust (NBT) asked us to find out how they could support people on waiting lists for elective surgery and surgical investigations, with a focus on marginalised and seldom-heard communities.

Last year, more than 500 people shared their experiences of health and social care services with us. Our annual report highlights all the ways we've used your feedback to improve care, plus our plans for the year ahead.