Lee left in pain after long wait for hernia op which was cancelled due to Covid-19

Communication needs to improve for patients as Lee, of Portishead, was kept waiting for months with a painful hernia. He had no idea if he was on a waiting list for an operation after #Covid-19 struck.
lee hernia

Lee told HW he'd been to his GP about his hernia in April and was referred to hospital for an operation. Due to #covid19 hernia ops were cancelled leaving him in the dark about what was happening and still in considerable pain four months later.

He said: "My hernia has grown and could burst if I do anything too strenuous. It is now nearly the size of a hen's egg. I was told by my GP to chase up my operation date with the hospital but when I rang them I got no further - I still don't know if I'm on a list for treatment."

When HW inquired about his case we were told hernia operations had been cancelled in May and it was agreed perhaps Lee had "slipped through cracks" and had not been updated due to Covid-19. He has now got a follow up appointment with his GP after we explained the fact his condition had worsened.

Lee said: "I would like to thank Healthwatch very much. You've been angels."

Have you struggled to get treatment - or been kept fully informed about your appointments/follow up care? Tell us your experiences on our form here https://www.healthwatchnorthsomerset.co.uk/share-your-views (you can remain anonymous if you like).

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