Report: Experiences of trauma-informed practice within GP settings
Trauma-informed practice is grounded in the understanding that being exposed to trauma can impact an individual’s neurological, biological, psychological and social development.
Through an online survey, we heard from 1564 patients about their experiences at Clevedon Medical Centre and 1572 patients about 168 Medical Group.
We also visited both surgeries to hear from patients and staff. Read our Clevedon Medical Centre report and our 168 Medical Group report.
We asked questions about knowledge of choices, waiting rooms and reception interaction, and about experiences with healthcare professionals.
Download the full report below.
Downloads
What people told us
Most people were aware that they can be asked for consent at each stage of a procedure, that they can attend an appointment with a family member or friend, and that they can request chaperone.
Other options were less well-known about:
- Being able to request a longer appointment
- Seeing the same doctor or healthcare professional for continuity of care
- Choosing the gender of your doctor or healthcare professional
- Asking for written questions
There were a lot of compliments about reception staff. The most common theme was that reception staff were friendly, approachable and helpful. A small number of individuals said that reception staff made them feel uncomfortable. Their comments often described staff as dismissive or rude, with some patients feeling like an inconvenience.
Over 90% of respondents said that they felt listened to and were made to feel comfortable by healthcare professionals.
Over 70% of respondents felt they had sufficient information or clarity on next steps following their appointment.
Based on this information, we have made a number of recommendations that would improve the experiences of patients who have been exposed to trauma.
