1. Connecting older adults to online health services

    Response -

    In 2022-23, we supported more than 1000 people and held almost 150 learning sessions to help older adults learn about the NHS app and develop the skills to order prescriptions, view test results, book GP appointments, and access online consultations.

  2. Enter and View at Graham Road Surgery

    Report -

    Our authorised representatives visited Graham Road Surgery in November 2022. We observed people's experiences, heard from patients, their carers and relatives, and spoke to staff about what's going well and where the surgery could improve.

  3. Enter and View at Horizon Health Centre

    Report -

    Our authorised representatives visited Horizon Health Centre in November 2022. We observed people's experiences, heard from patients, their carers and relatives, and spoke to staff about what's going well and where the surgery could improve.

  4. What's working well at your GP surgery? What needs to be improved?

    News -

    We want to know how GP surgeries can make it easier for people to look after their health and what you enjoy about your practice. Complete a 10-minute survey and if you'd like to enter our prize draw, you could win one of three £20 shopping vouchers.

  5. The infopool: information for people affected by prostate cancer

    Advice and Information -

    The infopool is a new website offering simple, clear information about prostate cancer. It will help you understand the different tests and treatments available, and includes information on clinical trials you may be suitable for.

  6. The way you make a complaint about some NHS services has changed

    Advice and Information -

    Everyone has the right to make a complaint about any aspect of NHS care, treatment, or service. How you make a complaint about primary care services changed on 1 July 2023. Primary care includes GPs, pharmacies, dentists, and opticians.

  7. Report: your NHS menopause experience

    Report -

    A lack of compassion from healthcare professionals, difficulty identifying menopausal symptoms, and confusion around HRT and alternative treatment options are among the issues raised by almost 400 people who shared their experience with us.

  8. Graham Road Surgery and Horizon Health Centre under further scrutiny from regulator

    News -

    The Care Quality Commission, independent regulator of health and social care services in England, has rated both surgeries ‘inadequate’ – the lowest rating – and given them six months for improvement.

  9. A third of people in England lack confidence they can access critical NHS services

    News -

    Healthwatch England has warned that people need more confidence that the NHS can provide timely care as the winter period approaches. A third of adults in England lack confidence that they can access timely care, including GP services, mental health support and hospital care.

  10. One in four NHS staff experience harassment at work

    News -

    In each of the last four years the NHS Staff Survey has shown that more than one in four staff has experienced harassment, bullying or abuse from patients and members of the public while at work.

  11. How will we make a difference in 2023-24?

    Report -

    Our workplan sets out the areas of health and social care we will be looking at over the coming financial year. It also outlines the research we plan to carry out in order to help improve local services.