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News -
The Healthier Together Partnership has been officially recognised as an Integrated Care System as a group of 10 organisations working collaboratively to improve health and care across Bristol, North Somerset and South Glos. -
News -
If you’re over 80 and still haven’t had your Covid-19 vaccine the message is – you’ll be contacted very soon. By the end of this week, every neighbourhood area in BNSSG will have a GP practice vaccination centre up and running. -
News -
Many people are struggling with substance abuse and addiction are stuck in a vicious circle - and vice versa. A contributing factor can be adverse childhood experiences (ACEs). -
Advice and Information -
It's always important to be registered with a GP - but it's particularly important if you're caring for someone vulnerable. If you're not registered, you may not get your COVID-19 vaccination at the right time. -
News -
At our Prioritisation Panel you can hear first hand how Healthwatch uses your feedback to understand the city's key health issues and works to bring about resolutions to help everyone have better health and care. -
News -
Find out more about how to get on your GPs learning disability register to ensure you have the Covid-19 vaccine. Being on the register also means you should be invited to have an important health check-up to pick up any symptoms of illness. -
Blog -
"Staff at Brockway Medical Centre made me feel what I was doing was important, not just for me but for everyone else," Julie tells us having her vaccine was a very uplifting experience and one she will cherish. -
Advice and Information -
Radio presenter and Asperger's champion Alex Manners spoke to Healthwatch ahead of his talk organised by Bristol Autism Support tomorrow (April 7th). His tips for coping with the pressures of Covid-19? "Find a project and focus on the next few days." -
News -
Do you have a view on the proposed relocation of Graham Road Surgery in Weston-super-Mare? Join a series of workshops for patients and local residents to get involved in the design and development of services as part of the proposed relocation. -
News -
The Weston Rugby Club is now the preferred site for the relocation of Graham Road Surgery. Have your say on the £3.2 million upgrade planned to create a modern new GP surgery for people living in the centre of Weston. -
News -
People with learning disabilities are still at risk of dying unnecessarily and receive poorer care – 10 years on from the abuse suffered at Winterbourne View. -
Advice and Information -
People with a learning disability may find it hard to know when they are unwell, or to tell someone about it. We've put together a checklist to help people with a learning disability and their carers make the most of their annual health check. -
News -
More GP appointments, additional funding for NHS 111, and improved telephone systems will all make it easier for people to get the care they need. Measures to support GPs include the launch of a zero-tolerance campaign towards abuse of NHS staff. -
News -
The Care Quality Commission undertook the inspection of Graham Road 'in response to intelligence to suggest there was emerging risk at this practice', which included patient feedback and reports from Healthwatch North Somerset. -
News -
Practice Plus Group - NHS 111 South West, who have a contact centre in Bristol and answer NHS 111 calls from people across the South West, were found to be safe, effective, caring, responsive, and well-led by the Care Quality Commission. -
Advice and Information -
GPs offer a range of health services, including advice about physical and mental health, treatment, and prescriptions for medicines. To register with a GP, you don't need a fixed address, proof of your immigration status, or identification. -
Report -
Your feedback helps us influence positive change and encourages the improvement of local NHS health and social care services. Take a look at everything we've been up to throughout 2021/2022. -
Advice and Information -
Learn about the NHS app, how to order prescriptions, view test results, book GP appointments, and access online consultations at one of our free digital skills workshops. You'll receive 1:1 support and be able to ask questions. -
Response -
Thanks to people sharing their their feedback about Graham Road Surgery with us, we've helped the surgery identify the issues that are negatively affecting patients and make changes in order to improve the quality of care. -
News -
The Care Quality Commission found that Graham Road did not always provide care in a way that kept patients safe, and Horizon Health Centre did not have complete risk assessments or vaccination records for staff. -
News -
The GP Patient Survey is an England-wide survey, providing data about patients’ experiences of their GP practices. It asks about issues such as making an appointment, getting through to your GP practice on the phone, and access to online services. -
News -
The Care Quality Commission is the independent regulator of health and social care in England. Their latest report sets out the challenges the NHS and social care sector face: 'the health and care system is gridlocked, unable to operate effectively.' -
News -
If you're a patient at either surgery, we'd like to hear about your experience. How easy is it to book an appointment? Are you happy with the care you've received? Let us know by completing our short survey. -
Response -
In 2022-23, we supported more than 1000 people and held almost 150 learning sessions to help older adults learn about the NHS app and develop the skills to order prescriptions, view test results, book GP appointments, and access online consultations. -
Report -
Our authorised representatives visited Graham Road Surgery in November 2022. We observed people's experiences, heard from patients, their carers and relatives, and spoke to staff about what's going well and where the surgery could improve. -
Report -
Our authorised representatives visited Horizon Health Centre in November 2022. We observed people's experiences, heard from patients, their carers and relatives, and spoke to staff about what's going well and where the surgery could improve. -
News -
We want to know how GP surgeries can make it easier for people to look after their health and what you enjoy about your practice. Complete a 10-minute survey and if you'd like to enter our prize draw, you could win one of three £20 shopping vouchers. -
Advice and Information -
The infopool is a new website offering simple, clear information about prostate cancer. It will help you understand the different tests and treatments available, and includes information on clinical trials you may be suitable for. -
Advice and Information -
Everyone has the right to make a complaint about any aspect of NHS care, treatment, or service. How you make a complaint about primary care services changed on 1 July 2023. Primary care includes GPs, pharmacies, dentists, and opticians. -
Report -
A lack of compassion from healthcare professionals, difficulty identifying menopausal symptoms, and confusion around HRT and alternative treatment options are among the issues raised by almost 400 people who shared their experience with us. -
News -
The Care Quality Commission, independent regulator of health and social care services in England, has rated both surgeries ‘inadequate’ – the lowest rating – and given them six months for improvement. -
News -
Healthwatch England has warned that people need more confidence that the NHS can provide timely care as the winter period approaches. A third of adults in England lack confidence that they can access timely care, including GP services, mental health support and hospital care. -
News -
In each of the last four years the NHS Staff Survey has shown that more than one in four staff has experienced harassment, bullying or abuse from patients and members of the public while at work. -
Advice and Information -
Following patient feedback, the NHS has committed to making it easier and quicker for you to get the help you need from your GP and the healthcare community around your surgery. Our new booklet explains what changes and improvements you may see. -
News -
People can now get treatment for seven common health conditions directly from their local pharmacist, without needing a GP appointment. -
Report -
Our workplan sets out the areas of health and social care we will be looking at over the coming financial year. It also outlines the research we plan to carry out in order to help improve local services. -
Report -
Our workplan sets out the areas of health and social care we will be looking at over the coming financial year. It also outlines the research we plan to carry out in order to help improve local services. -
News -
We're delighted to have been recognised at the National Healthwatch Impact Awards for helping people who are digitally excluded develop the skills to use online health services. -
Report -
102 people in Knowle West, Hartcliffe and Weston-super-Mare spoke to us about their experiences of health and social care. They shared the barriers and failures that prevented them from accessing local services, and what improvements are needed. -
Advice and Information -
We know from our conversations with the public that some patients report feeling rushed during appointments and struggling to make themselves heard. Here are some tips that could help you get the most out of visiting your GP.