BAME report
New review says BAME groups at higher risk of dying from Covid-19
A new review has shown the risk of dying from Covid-19 is higher among Black and Asian Minority Ethnic Groups compared to white groups. Healthwatch awaits recommendations from these findings which will really benefit BAME staff and patients.
4 June 2020
Report
patient transport
Secure patient transport service to change policies following inadequate rating
A patient transport service for mental health patients in North Somerset has said they are making changes to how they record journeys – following an inadequate rating from the Quality Care Commission.
26 May 2020
News
woman and gentleman having a discussion in a hospital
Hand held device to zp headaches could soon be available in North Somerset
Pioneering technology to zap away excruciating headaches is to receive NHS England funding and could be prescribed to North Somerset patients soon.
14 May 2020
News
hospital passport
Passport to help vulnerable cope with hospital visits
Carers who assist people with learning disabilities are asked to help make sure their ‘Healthcare Passports’ are up-to-date for any hospital visits during the health pandemic.
12 May 2020
News
safe haven
New crisis support phone service now live
If you or your loved one feels unsafe, at risk or unable to cope, a new crisis support phone service is now operating in North Somerset.
6 May 2020
Advice and Information
Pink apostrophe
Healthwatch North Somerset Complaints Policy
Healthwatch North Somerset have a standard complaints procedure that you can follow if you wish to raise any concern or complaint about us. The policy details who to contact and outlines how you can expect us investigate your complaint.
28 April 2020
Report
JAckie at a Healthwatch event with North Somerset team leader
Jackie Eastmond
Jackie is a office support volunteer who started in May 2019. She supports the staff in the office with a variety of duties two mornings a week,
25 April 2020
Blog
Young woman smiling at the camera
Mental health service 'gaps'? - tell us your views
The coronavirus pandemic has resulted in many mental health support services being suspended or becoming 'self-service' online. We want to help you find the support you need and hear your experiences of online and telephone services.
24 April 2020
News
Woman on the telephone
Call Healthwatch to get support from NHS Responders
If you are at home self-isolating and need a support lifeline you can now call our team to find the right type of help from the new army of NHS Responders.
23 April 2020
News
Example of a Zoom screen during video call
Healthwatch guides to help you get online advice and support
Use our new Healthwatch guides to help you get to grips with using health websites and apps. From Patient Access and NHS App to using Zoom, you can download and print our step-by-step guides.
22 April 2020
Advice and Information
Participants at a Healthwatch board meeting
Terry's volunteer story
"I am not an expert on health matters. However, being able to contribute in oiling the wheels of the information flow and sharing of ideas is fantastic." Read Terry's volunteer story.
20 April 2020
Blog
Elderly man and young woman sitting on a bench
Shielding letter
Shielding letters have been sent out to those the Government consider extremely vulnerable. It contains information for them, family and their carers.
17 April 2020
Advice and Information