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Our Prioritisation panel meets every quarter. It is a group made up of directors, staff and volunteers who look at the public feedback to identify issues and decide about making any recommendations, visits or referrals. -
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Our Prioritisation panel meets every quarter. It is a group made up of directors, staff and volunteers who look at the public feedback to identify issues and decide about making any recommendations, visits or referrals. -
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On Monday 4th December Bristol, North Somerset & South Gloucestershire Clinical Commissioning Group – Sustainability and Transformation Partnership (BNSSG-CCG STP) held a public listening event at The Royal Hotel, Weston-super-Mare. -
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The CQC has complied a report with the aims of looking at some of the reasons why oral health is so poor in care homes and to understand some of the genuine challenges care staff face when trying to deliver mouth care. -
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Mental Health Europe launches a new resource for people experiencing mental health difficulties -
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"The failing safety net for older people" is a report published by Age UK -
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Since 2016, 34,000 people have shared their views with Healthwatch about Mental Health. -
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This report reminds us of the significant disadvantages faced by many people with severe mental illnesses (SMI) – with difficulties in gaining and keeping employment, in maintaining stable relationships and receiving a decent income. -
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The state of care in NHS acute hospitals 2014 to 2016 presents findings from the Care Quality Commission (CQC) programme of NHS acute comprehensive inspections. -
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Healthwatch North Somerset have a standard complaints procedure that you can follow if you wish to raise any concern or complaint about us. The policy details who to contact and outlines how you can expect us investigate your complaint. -
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A new review has shown the risk of dying from Covid-19 is higher among Black and Asian Minority Ethnic Groups compared to white groups. Healthwatch awaits recommendations from these findings which will really benefit BAME staff and patients. -
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Read our latest Annual Report for 2019/2020 - we expanded our geographical area and our staff team to make a difference to local health and care services. We take you through our highlights and achievements. -
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We visited Graham Road surgery, Weston, earlier this year to observe the practice in action and talk to patients about their experiences of seeing a GP and further care or treatment. Read what we found and our recommendations for improvements. -
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We visited Horizon Health Centre, Weston, earlier this year to observe the practice on a working day and gather feedback from patients. We heard about difficulties getting appointments and have made recommendations to help patients. -
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First Do No Harm is a report published last week of the Independent Medicines and Medical Devices Safety Review. Read more to learn more about the report, why it was commissioned and its findings. -
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Older and more vulnerable people have told Healthwatch how they coped with coronavirus with many admitting their mental health had suffered and they often felt lonely. -
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Healthwatch Bristol, Healthwatch North Somerset and Healthwatch South Gloucestershire have been gathering feedback about dental practice and treatment throughout the Coronavirus pandemic. -
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Here are the minutes of our first virtual AGM when we welcomed over 40 people to hear about our work and achievements over the last year. There is also a recording of the Zoom meeting held in October. -
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Our latest report examines the impact of the COVID-19 pandemic on community mental health services in North Somerset and makes recommendations for change to improve access to services. -
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Healthwatch Bristol, North Somerset, and South Gloucestershire (BNSSG) are committed to putting people first. Our 'Decision making: policy and procedures for all staff, board and volunteers' sets how we do this. -
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In October 2019, Heathwatch South North Somerset became part of Healthwatch Bristol, North Somerset, and South Gloucestershire. Find out how your feedback made a difference by downloading our 2019/2010 annual report. -
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From sharing your stories of shielding and isolating, to raising the issue of dual diagnosis, take a look at what we've been up to during 2020 and 2021. -
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Between the beginning of April and the end of June 2021, we received 103 pieces of feedback on a wide range of health and social care issues, including primary care services (e.g. GPs) and secondary care services (e.g. hospital services, CAMHs) -
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Everyone who represents Healthwatch Bristol, North Somerset and South Gloucestershire is expected to behave professionally and in support of our values These include being inclusive, transparent, non-judgemental, and independent. -
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The Finance Committee is responsible to the Management Board. The committee's role includes ensuring Healthwatch BSSNG operates appropriate financial and accounting policies, and assessing the financial performance of Healthwatch BNSSG. -
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On the August 10 2021, our Prioritisation Panel came together to discuss the health and social care issues you've raised, and what Healthwatch North Somerset can do to bring about change. -
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All Healthwatch Bristol, North Somerset and South Gloucestershire (BNSSG) staff, Board members and volunteers are required to identify and disclose activities and relationships that might give rise to conflicts of interest. -
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North Bristol NHS Trust asked us to carry out a survey with people attending A&E at Southmead Hospital. We found that the management of people's long-term conditions in the community needs to improve, to reduce some of the pressure on A&E. -
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Our collaborative research with Bristol Health Partners' Bladder and Bowel CONfidence Health Integration Team (BABCON HIT) found that one in three people who use bladder and bowel services had been affected by changes to these services during COVID. -
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This protocol recognises that Healthwatch acts as an independent consumer voice for people who use health and social care services. -
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On the February 15 2022, our Prioritisation Panel came together to discuss the health and social care issues you've raised, and what Healthwatch North Somerset can do to bring about change. -
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Safeguarding is the responsibility of everyone. Healthwatch Bristol, North Somerset and South Gloucestershire (BNSSG) will work together to prevent and minimise abuse, and protect vulnerable adults, children and young people from harm. -
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Unpaid carers told us about the support and services they would like to see included in North Somerset Council's Carers Strategy 2021 - 2024. This report was co-produced with North Somerset Parent Carers Working Together and the Alzheimer's Society. -
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Your feedback helps us influence positive change and encourages the improvement of local NHS health and social care services. Take a look at everything we've been up to throughout 2021/2022. -
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On the May 17 2022, our Prioritisation Panel came together to discuss the health and social care issues you've raised, and how Healthwatch North Somerset can influence positive change. -
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People from diverse, often-unheard cultural backgrounds told us about their experiences of looking after a loved one. None considered themselves to be carers, and therefore were not receiving any support from local health and social care services. -
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Download an Easy Read version of our 'Have your say' form. -
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Our authorised representatives visited Graham Road Surgery in November 2022. We observed people's experiences, heard from patients, their carers and relatives, and spoke to staff about what's going well and where the surgery could improve. -
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Our authorised representatives visited Horizon Health Centre in November 2022. We observed people's experiences, heard from patients, their carers and relatives, and spoke to staff about what's going well and where the surgery could improve. -
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Our communications strategy for 2023 - 2024 sets out the purpose and goals of our communications. This includes how we use our various communication channels, including digital and face-to-face engagement, to achieve our vision and mission. -
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Last year, 793 people shared their experiences of health and social care services with us. Our annual report sets out how your comments and concerns have had a real impact on local health and social care services. -
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GPs, hospital services, and NHS dentistry were the three topics we heard most about from you in the first half of 2023. In total, we received 127 pieces of feedback. -
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A lack of compassion from healthcare professionals, difficulty identifying menopausal symptoms, and confusion around HRT and alternative treatment options are among the issues raised by almost 400 people who shared their experience with us. -
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The main purpose of our Prioritisation Panel meetings is to represent the voice of people living in living in the local area, and making positive changes to health and social care services. -
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Read the minutes of our July 12 2023 Prioritisation Panel, where we come together with our volunteers to discuss the health and social care issues you've raised and what we can do to bring about change. -
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Read the minutes of our September 27 2023 Prioritisation Panel, where we come together with our volunteers to discuss the health and social care issues you've raised and what we can do to bring about change. -
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Our 2023 AGM will take place between 11am and 12:30pm on Tuesday 14th November at John Wesley's New Room, 36 The Horsefair, Bristol BS1 3JE. Everyone is welcome. -
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Our 2022 Annual General Meeting was attended by our Trustees, staff, and members of our volunteer team. We discussed the work we'd done over the previous year and looked at how we can continue to be a voice for patients in the future. -
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In carrying out our functions as a statutory organisation we promise to ensure that the values of equality, diversity, equity and inclusion are embedded into everything we do. We are committed to creating the right culture, skills and priorities to ensure that no individual is discriminated against in the planning and delivery of any of our activities. -
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Read the minutes of our November 29 2023 Prioritisation Panel, where we come together with our volunteers to discuss the health and social care issues you've raised and what we can do to bring about change.