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Personalisation is relatively new, is not fully understood and is of interest to the public. It is a social care approach in which every person who receives support, whether provided by statutory services or self-funded, has choice and control. -
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We collect information from the public about their experiences of local health and social care services. This information is shared with health and social care service providers, local commissioners and all other relevant bodies. -
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Mental health is high on the agenda of both Healthwatch North Somerset and Healthwatch England. The picture locally is not a pretty one, and as an organisation, Healthwatch North Somerset has received details of a number of issues from the public. -
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Access to, & the services provided by GP practices in North Somerset are important issues for the public. As a primary care service, GP practices are the health service that the majority of the population access on an ongoing basis. -
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We are pleased to announce that our annual report for the year 2013 / 2014 is now published -
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To contribute to the special enquiry, Healthwatch North Somerset chose to seek the views of service users at a local drop in centre for the homeless and vulnerably housed. -
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With the internet rapidly becoming an essential resource in most households, websites are of growing importance to our everyday lives. -
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The hospital discharge process has become a topic that requires attention in North Somerset, and across the country. -
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Weston General Hospital is due to be inspected by the CQC between January and March 2015. -
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The inspections – which are carried out by a mixture of inspectors, clinicians, and experts by experience – will assess whether the service overall is: safe, effective, caring, responsive to people’s needs and well-led. -
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Our Annual General Meeting was held on Wednesday 1st October 2014 at Nailsea Methodist Church -
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Healthwatch North Somerset assisted in leading a workshop at the Dementia Challenge Conference at the Winter Gardens on 3rd November 2014 entitled Valuing Your Voice – Improving Local Services. -
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Our Board meet during the year and the minutes of these meetings are made available for everyone to read. We hope that this helps you stay up to date about our plans and how we are spending our time helping the community. -
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Tell us about your care – Care Quality Commission announces new partnership with The Silver Line -
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The Care Quality Commission (CQC) is today marking the launch of a new partnership with The Silver Line helpline to help reach out to even more elderly people who are cared for in their homes and in residential care. -
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NHS England have published an independent report into the future care of people with learning disabilities. -
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In the Care Quality Commissioning’s intelligent monitoring work, they use readily available national data sets for NHS GP practices relating to important areas of care. -
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The Care Act 2014 is a law bringing all previous bits of legislation related to social care together in one place, and to modernise or update the law where necessary. -
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Those who witness poor care being denied right to complain by NHS -
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Following their recent board meeting, the NHS Trust Development Authority (NHS TDA) has approved the next stage of Weston Area Health NHS Trust’s acquisition. -
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21% of patients in England can now access their medical record online -
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Health and adult social care must embrace complaints to help improve the services.
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We enjoyed being out and about and speaking to so many people in Clevedon today -
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Now the number of patients being seen and treated in under four hours at Bristol Royal Infirmary’s A&E has fallen to 83 per cent. The hospital’s previous average was around 92 to 93 per cent.
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Weston General Hospital is suffering under the effects of Norovirus, and two wards remain shut because an outbreak was discovered last week. -
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Our Board meet during the year and the minutes of these meetings are made available for everyone to read. We hope that this helps you stay up to date about our plans and how we are spending our time helping the community. -
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Following patient feedback, the NHS has committed to making it easier and quicker for you to get the help you need from your GP and the healthcare community around your surgery. Our new booklet explains what changes and improvements you may see. -
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What matters to you if and when you need help from social care services? Local people who don't currently receive any support told us about what's important to them, both now and when they need assistance in the future. -
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In 2022-23, we supported more than 1000 people and held almost 150 learning sessions to help older adults develop the skills to use online health services. We're delighted that this work has been shortlisted for a national award. -
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Do you have a loved one currently staying on a mental health ward? We're visiting a number of inpatient wards to speak to patients. We'd also like to hear from family, friends, and carers. -
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The free CONfidence app provides self-help advice and information for people with bladder and bowel leakage, and carers and parents of children with symptoms. -
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People can now get treatment for seven common health conditions directly from their local pharmacist, without needing a GP appointment. -
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Read the minutes of our November 29 2023 Prioritisation Panel, where we come together with our volunteers to discuss the health and social care issues you've raised and what we can do to bring about change. -
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Anyone who is dissatisfied with any aspect of the service received by Healthwatch Bristol, North Somerset and South Gloucestershire (BNSSG) can make a complaint.