1. ChatHealth: support for 11 - 19 year olds

    Advice and Information -

    ChatHealth is a confidential text service enabling young people to discuss a range of issues with a school nurse, including emotional health, relationships, stress, self-esteem, bullying, drugs/alcohol and sexual health.

  2. Influencing better planned and emergency care

    Response -

    When plans were drawn up to bring about the next stage of the development of Weston General Hospital, we were asked to facilitate the inclusion of local views and experiences to ensure any changes would benefit people of all ages and levels of need.

  3. Stories from new mothers: the importance of good communication

    Blog -

    The commitment to personalised care has been a cornerstone of NHS policy on maternity care for many years. A crucial part of personalised care is good communication, listening and agreeing on actions together.

  4. Dementia: information and advice drop in

    Event -

  5. The way you make a complaint about some NHS services has changed

    Advice and Information -

    Everyone has the right to make a complaint about any aspect of NHS care, treatment, or service. How you make a complaint about primary care services changed on 1 July 2023. Primary care includes GPs, pharmacies, dentists, and opticians.

  6. What did you tell us about between January and June 2023?

    Report -

    GPs, hospital services, and NHS dentistry were the three topics we heard most about from you in the first half of 2023. In total, we received 127 pieces of feedback.

  7. British Sign Language first aid resources now available from St John Ambulance

    Advice and Information -

    St John Ambulance has set up the CPR Community Network to ensure that everyone has access to basic life support training in person, online or by using their Resource Hub to give you the confidence to respond in an emergency.

  8. The impact of postponements and cancellations of recent or planned care or appointments

    News -

    Have you been impacted by cancelled care? Healthwatch England commissioned Yonder Data Solutions to run an online survey to learn about the impact of postponements and cancellations of recent or planned care or appointments in 2023.

  9. Report: your NHS menopause experience

    Report -

    A lack of compassion from healthcare professionals, difficulty identifying menopausal symptoms, and confusion around HRT and alternative treatment options are among the issues raised by almost 400 people who shared their experience with us.

  10. E-Zec Medical Transport re-inspected by regulator following warning notice

    News -

    In the latest inspection, carried out in July 2023, the Care Quality Commission (CQC) focused on the areas highlighted in the warning notice issued in January. The service remains rated as 'requires improvement'.

  11. Graham Road Surgery and Horizon Health Centre under further scrutiny from regulator

    News -

    The Care Quality Commission, independent regulator of health and social care services in England, has rated both surgeries ‘inadequate’ – the lowest rating – and given them six months for improvement.

  12. Join our next Prioritisation Panel on 27 September 2023

    Event -

  13. Nailsea Library

    Event -

  14. Clevedon Minor Injuries Unit

    Event -

  15. Weston General Hospital

    Event -

  16. Portishead Library

    Event -

  17. Louise Ansari, National Director of Healthwatch England, visits Healthwatch North Somerset

    News -

    We had the opportunity to share our work and future plans with Louise, members of the Bristol, North Somerset and South Gloucestershire Integrated Care Board (ICB), and Councillor Helen Holland - Co-Chair of the local Health and Wellbeing Board.

  18. Coffee Morning with North Somerset Parent Carers Working Together (NSPCWT)

    Event -

  19. Flu and COVID autumn vaccine programme brought forward

    Advice and Information -

    NHS England has announced that it is bringing forward the roll out of this year’s autumn/winter flu and COVID-19 vaccination programme, with vaccinations now set to start on 11th September 2023. Adult care home residents and those most at risk will be the first groups to be offered the vaccines.

  20. Our statement following the conviction of Lucy Letby

    News -

    Lucy Letby was found guilty on the 21st August 2023 of murdering seven babies at the Countess of Chester Hospital between 2015 and 2016, while working as a nurse. She was also convicted of trying to kill six other infants.

  21. A third of people in England lack confidence they can access critical NHS services

    News -

    Healthwatch England has warned that people need more confidence that the NHS can provide timely care as the winter period approaches. A third of adults in England lack confidence that they can access timely care, including GP services, mental health support and hospital care.

  22. North Somerset Prioritisation Panel July 2023 - minutes

    Report -

    Read the minutes of our July 12 2023 Prioritisation Panel, where we come together with our volunteers to discuss the health and social care issues you've raised and what we can do to bring about change.

  23. Free wellbeing workshops for Portishead residents

    Advice and Information -

    Over the next 18 months, Portishead residents will be able to attend a series of workshops to support their wellbeing needs.

  24. Read our terms of reference for our Prioritisation Panel

    Report -

    The main purpose of our Prioritisation Panel meetings is to represent the voice of people living in living in the local area, and making positive changes to health and social care services.

  25. How would you describe an outstanding experience of care?

    News -

    What would your top priority be in a new 'Experience of Care' strategy? These are two of the questions University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) are asking you to share your views on as they set out to co-design their new strategy.

  26. Mental health trust told to improve its secure mental health and forensic inpatient wards

    News -

    The Care Quality Commission found Avon and Wiltshire Mental Health Partnership NHS Trust must improve in a number of areas, including monitoring the conduct of temporary staff, and considering the level of noise and the impact on patients.

  27. How would you want to be supported by adult social care services?

    News -

    We're looking to hear from people who are not currently receiving support from adult social care services. We'd like you to tell us what you know about social care and how you would like to be supported if and when needed. Your views will help North Somerset Council plan their future services.

  28. 65 High Street, Nailsea: share your feedback about social care

    Event -

  29. Accessible transport: information and guidance drop in

    Event -

  30. North Somerset Prioritisation Panel September 2023 - minutes

    Report -

    Read the minutes of our September 27 2023 Prioritisation Panel, where we come together with our volunteers to discuss the health and social care issues you've raised and what we can do to bring about change.

  31. Weston General Hospital

    Event -

  32. Nailsea Library

    Event -

  33. Weston General Hospital

    Event -

  34. Clevedon Minor Injuries Unit

    Event -

  35. 65 High Street, Nailsea

    Event -

  36. Nailsea Library

    Event -

  37. Portishead Library

    Event -

  38. Clevedon Minor Injuries Unit

    Event -

  39. 65 High Street, Nailsea

    Event -

  40. Portishead Library

    Event -

  41. Weston General Hospital

    Event -

  42. Clevedon Minor Injuries Unit

    Event -

  43. Portishead Library

    Event -

  44. 65 High Street, Nailsea

    Event -

  45. How can NHS@Home support you this winter?

    Advice and Information -

    NHS@Home offers healthcare in your home or normal place of residence, rather than in hospital. It can offer an alternative to going into hospital when you are unwell, and it can help you return home from hospital more quickly.

  46. 2023 AGM

    Event -

  47. Papers for our 2023 AGM

    Report -

    Our 2023 AGM will take place between 11am and 12:30pm on Tuesday 14th November at John Wesley's New Room, 36 The Horsefair, Bristol BS1 3JE. Everyone is welcome.