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Personalisation is relatively new, is not fully understood and is of interest to the public. It is a social care approach in which every person who receives support, whether provided by statutory services or self-funded, has choice and control. -
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We collect information from the public about their experiences of local health and social care services. This information is shared with health and social care service providers, local commissioners and all other relevant bodies. -
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Mental health is high on the agenda of both Healthwatch North Somerset and Healthwatch England. The picture locally is not a pretty one, and as an organisation, Healthwatch North Somerset has received details of a number of issues from the public. -
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Access to, & the services provided by GP practices in North Somerset are important issues for the public. As a primary care service, GP practices are the health service that the majority of the population access on an ongoing basis. -
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We are pleased to announce that our annual report for the year 2013 / 2014 is now published -
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To contribute to the special enquiry, Healthwatch North Somerset chose to seek the views of service users at a local drop in centre for the homeless and vulnerably housed. -
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With the internet rapidly becoming an essential resource in most households, websites are of growing importance to our everyday lives. -
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The hospital discharge process has become a topic that requires attention in North Somerset, and across the country. -
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Weston General Hospital is due to be inspected by the CQC between January and March 2015. -
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The inspections – which are carried out by a mixture of inspectors, clinicians, and experts by experience – will assess whether the service overall is: safe, effective, caring, responsive to people’s needs and well-led. -
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Our Annual General Meeting was held on Wednesday 1st October 2014 at Nailsea Methodist Church -
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Healthwatch North Somerset assisted in leading a workshop at the Dementia Challenge Conference at the Winter Gardens on 3rd November 2014 entitled Valuing Your Voice – Improving Local Services. -
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Our Board meet during the year and the minutes of these meetings are made available for everyone to read. We hope that this helps you stay up to date about our plans and how we are spending our time helping the community. -
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Tell us about your care – Care Quality Commission announces new partnership with The Silver Line -
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The Care Quality Commission (CQC) is today marking the launch of a new partnership with The Silver Line helpline to help reach out to even more elderly people who are cared for in their homes and in residential care. -
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NHS England have published an independent report into the future care of people with learning disabilities. -
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In the Care Quality Commissioning’s intelligent monitoring work, they use readily available national data sets for NHS GP practices relating to important areas of care. -
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The Care Act 2014 is a law bringing all previous bits of legislation related to social care together in one place, and to modernise or update the law where necessary. -
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Those who witness poor care being denied right to complain by NHS -
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Following their recent board meeting, the NHS Trust Development Authority (NHS TDA) has approved the next stage of Weston Area Health NHS Trust’s acquisition. -
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21% of patients in England can now access their medical record online -
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Health and adult social care must embrace complaints to help improve the services.
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We enjoyed being out and about and speaking to so many people in Clevedon today -
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Now the number of patients being seen and treated in under four hours at Bristol Royal Infirmary’s A&E has fallen to 83 per cent. The hospital’s previous average was around 92 to 93 per cent.
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Weston General Hospital is suffering under the effects of Norovirus, and two wards remain shut because an outbreak was discovered last week. -
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Our Board meet during the year and the minutes of these meetings are made available for everyone to read. We hope that this helps you stay up to date about our plans and how we are spending our time helping the community. -
Report -
Our report into Locking Village Surgery has been published containing all our information and observations collected during our enter and view visit on 19th January 2018 -
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Our report for the findings during our enter and view visit to Portishead Medical Group on 9th January has today been published -
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Healthwatch North Somerset completed an enter and view of Clevedon medical centre. Attached is our report including all our observations, records and recommendations. -
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No matter how big or small the issue, you can #SpeakUp. We are urging patients and service users to get in touch and share your views and help improve services for all. No matter how big or small the issue we WANT to hear about it. -
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Our first public board meeting of 2018 was an absolute success, attended by members of the public and representatives from North Somerset Council, we definitely started the year as we mean to go on! -
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We have published our report into our findings for our enter and view visit to Sunnyside Surgery on 16th January 2018 -
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On 18th January 2018 our team of trained enter and view staff visited Longton Grove. We have now published our report which details all our findings, information gathered and recommendations for improvements to the service. -
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Healthwatch North Somerset Volunteers and staff joined ‘Meals on Wheels‘ for an hour as they visited people in their homes delivering meals in Weston-super-Mare and Clevedon. -
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Please see the attached letter from Lloyds advising of the pharmacies that are due to close in the South West. -
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This is a practical guide for anyone who looks after a friend or family member or have any form of caring responsibilities. It is particularly useful to anyone who are about 65 or older and are new to caring. -
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The NHS have teamed up with Age UK to write this practical guide to healthy ageing. The advice in this booklet will help improve the health and general fitness of people of any age, but is written to be particularly relevant for people 70 or over -
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The spending gap between NHS acute hospitals and NHS mental health providers widened further last year, according to a new report from The King’s Fund, launched 16th January 2018. -
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Applied suicide intervention skills training available. Arranged by North Somerset Council -
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North Somerset Council are seeking your views on the future of adult social care in North Somerset. The statement below outlines their aims and how you can get involved. -
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Healthwatch North Somerset carried out an enter and view on New Court Surgery on the 29th January and has today published the report including all their findings -
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North Somerset Community Partnership Launches Questionnaire on Missed Patient Appointments -
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Specialised Commissioning (South) are looking to recruit two Patient & Public Voice Expert Advisers for the following groups:
Senior Management Team (SMT)/Specialised Commissioning Oversight Group (SCOG)
Clinical Delivery Group
Quality Committee -
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People turned up in their masses at events across North Somerset to help celebrate a national awareness campaign, which brings people together by getting them to talk about their mental health, called ‘Time To Talk‘ day. -
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‘Young Minds‘ is the UK’s leading charity committed to improving the well being and mental health of children and young people. -
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Our country’s health and care services face big challenges. We are living longer, but a growing number of people need help with long-term health conditions, adding pressures to services. -
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A new Joseph Rowntree Foundation study, reflects the reality for one family trying to get by on a low income. One in five people in the UK are in poverty, without the resources to meet their minimum needs. -
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Published in October 2017, the Healthy Weston vision sets out how the North Somerset Clinical Commissioning Group (CCG) wants to organise and deliver current services as effectively and efficiently as possible. -
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Looking at the future of health and social care and trying to plan ahead. The NHS is running out of money and all of us are living longer meaning the NHS won't cope in thirty years time. -
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North Somerset Council is running a consultation on the proposed changes to the future of Adult Social Care. This will be a fundamentally different way of working with carers and others.